Returns & Exchanges
At Derek Rose, we want you to be completely satisfied with your purchase. If your luxury loungewear or sleepwear isn't a perfect fit, you can return or exchange any unworn items in their original packaging within 30 days of delivery.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Package Your Items
Carefully place the items in their original Derek Rose packaging, ensuring all garment tags remain attached and the product is in its original condition.
- 3.Affix the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
- 4.Drop Off and Track
Hand your package to the designated courier or drop it off at an authorized location, keeping your tracking receipt until your refund is processed.